At VELOVOG, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.
By using the VELOVOG website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use the information we collect to:
We do not use your personal information for purposes unrelated to our services without an appropriate basis or your consent where required.
3. Order and Delivery Information
When you place an order with VELOVOG, certain information such as your name, phone number, and delivery address may need to be shared with relevant delivery partners or service providers solely for the purpose of completing your order.
We expect our service providers to handle customer information responsibly and only use it for the services they provide to us.
4. Payment Information
Depending on the payment method you choose, your payment may be processed by a third-party payment provider.
VELOVOG may receive necessary transaction information for order confirmation and record-keeping. We do not intend to store sensitive payment credentials such as card passwords, PINs, or OTPs.
Payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.
5. Cookies and Website Technologies
VELOVOG may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better shopping experience.
Cookies may help us understand how visitors interact with our website and allow certain features to function properly.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Information Sharing
We do not sell or rent your personal information to third parties.
We may share limited information with trusted third parties when reasonably necessary to operate our business, including:
We may also disclose information when required by applicable law, legal process, or a lawful request from an authorized authority.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online service or electronic transmission can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
9. Children's Privacy
VELOVOG is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If we become aware that personal information has been submitted by a child in circumstances where such collection is not appropriate, we may take reasonable steps to remove or delete that information.
10. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, social media platforms, payment services, delivery services, or other external services.
VELOVOG is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.
11. Your Privacy Choices
Depending on applicable law and the nature of the information, you may contact us to:
Some information may need to be retained where required for legal, security, accounting, or legitimate business purposes.
12. Marketing Communications
If you receive promotional communications from VELOVOG, you may request to stop receiving such communications.
Service-related communications, such as order confirmations, delivery updates, or important account-related messages, may still be sent when necessary to provide our services.
13. Changes to This Privacy Policy
VELOVOG may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage customers to review this page periodically to stay informed about how we protect their information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
VELOVOG
📱 WhatsApp: +880 1917-039056
☎️ Phone: +880 9611-027822
🌐 velovog.com
📧 Email: [email protected]
🌐 Facebook: https://web.facebook.com/Velovog
📸 Instagram: https://www.instagram.com/velovog
🎵 TikTok: https://www.tiktok.com/@velovog.com
At VELOVOG, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.
By using the VELOVOG website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use the information we collect to:
We do not use your personal information for purposes unrelated to our services without an appropriate basis or your consent where required.
3. Order and Delivery Information
When you place an order with VELOVOG, certain information such as your name, phone number, and delivery address may need to be shared with relevant delivery partners or service providers solely for the purpose of completing your order.
We expect our service providers to handle customer information responsibly and only use it for the services they provide to us.
4. Payment Information
Depending on the payment method you choose, your payment may be processed by a third-party payment provider.
VELOVOG may receive necessary transaction information for order confirmation and record-keeping. We do not intend to store sensitive payment credentials such as card passwords, PINs, or OTPs.
Payment information may be handled directly by the relevant payment service provider according to its own privacy and security policies.
5. Cookies and Website Technologies
VELOVOG may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better shopping experience.
Cookies may help us understand how visitors interact with our website and allow certain features to function properly.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Information Sharing
We do not sell or rent your personal information to third parties.
We may share limited information with trusted third parties when reasonably necessary to operate our business, including:
We may also disclose information when required by applicable law, legal process, or a lawful request from an authorized authority.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online service or electronic transmission can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
9. Children's Privacy
VELOVOG is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If we become aware that personal information has been submitted by a child in circumstances where such collection is not appropriate, we may take reasonable steps to remove or delete that information.
10. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, social media platforms, payment services, delivery services, or other external services.
VELOVOG is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of those services before providing personal information.
11. Your Privacy Choices
Depending on applicable law and the nature of the information, you may contact us to:
Some information may need to be retained where required for legal, security, accounting, or legitimate business purposes.
12. Marketing Communications
If you receive promotional communications from VELOVOG, you may request to stop receiving such communications.
Service-related communications, such as order confirmations, delivery updates, or important account-related messages, may still be sent when necessary to provide our services.
13. Changes to This Privacy Policy
VELOVOG may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage customers to review this page periodically to stay informed about how we protect their information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
VELOVOG
📱 WhatsApp: +880 1917-039056
☎️ Phone: +880 9611-027822
🌐 velovog.com
📧 Email: [email protected]
🌐 Facebook: https://web.facebook.com/Velovog
📸 Instagram: https://www.instagram.com/velovog
🎵 TikTok: https://www.tiktok.com/@velovog.com
