At VELOVOG, we aim to provide quality products and a reliable shopping experience. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.
Order Cancellation
Customers may request order cancellation before the order is processed or dispatched.
Once an order has been dispatched or handed over to the delivery partner, cancellation may not be possible.
To request cancellation, contact us:
📱 WhatsApp: +880 1917-039056
☎️ Phone: +880 9611-027822
📧 Email: [email protected]
Return & Replacement
A product may be eligible for return or replacement if:
Please contact VELOVOG within 12 hours of receiving the order and provide your order details and, where applicable, clear photos or videos of the issue.
Returned products should generally remain unused and in their original condition and packaging.
Category-Specific Conditions
Fashion & Lifestyle: Eligible items may be exchanged or returned according to the product's specific conditions. Used, washed, altered, or damaged items may not be accepted.
Organic Food & Grocery: Due to hygiene and food-safety considerations, consumable and perishable products are generally not returnable. However, damaged, incorrect, or significantly compromised products may be reviewed.
Gadgets & Electronics: Damaged, defective, or incorrect products may be eligible for replacement or return, subject to applicable warranty and product conditions.
Refunds
If a refund is approved, it will be processed according to the applicable payment method and return conditions. Refund processing time may vary depending on the payment provider.
Return or replacement delivery charges may apply depending on the reason for the return.
Important
All return, replacement, exchange, and refund requests are subject to review and approval by VELOVOG.
Please contact us before sending any product back.
At VELOVOG, we aim to provide quality products and a reliable shopping experience. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.
Order Cancellation
Customers may request order cancellation before the order is processed or dispatched.
Once an order has been dispatched or handed over to the delivery partner, cancellation may not be possible.
To request cancellation, contact us:
📱 WhatsApp: +880 1917-039056
☎️ Phone: +880 9611-027822
📧 Email: [email protected]
Return & Replacement
A product may be eligible for return or replacement if:
Please contact VELOVOG within 12 hours of receiving the order and provide your order details and, where applicable, clear photos or videos of the issue.
Returned products should generally remain unused and in their original condition and packaging.
Category-Specific Conditions
Fashion & Lifestyle: Eligible items may be exchanged or returned according to the product's specific conditions. Used, washed, altered, or damaged items may not be accepted.
Organic Food & Grocery: Due to hygiene and food-safety considerations, consumable and perishable products are generally not returnable. However, damaged, incorrect, or significantly compromised products may be reviewed.
Gadgets & Electronics: Damaged, defective, or incorrect products may be eligible for replacement or return, subject to applicable warranty and product conditions.
Refunds
If a refund is approved, it will be processed according to the applicable payment method and return conditions. Refund processing time may vary depending on the payment provider.
Return or replacement delivery charges may apply depending on the reason for the return.
Important
All return, replacement, exchange, and refund requests are subject to review and approval by VELOVOG.
Please contact us before sending any product back.
