Welcome to VELOVOG. These Terms & Conditions govern your use of the VELOVOG website, services, and online shopping platform.
By accessing our website, browsing our products, placing an order, or using any of our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About VELOVOG
VELOVOG is an online shopping platform based in Bangladesh that offers products across multiple categories, including:
Products may be produced by VELOVOG, sourced from producers or suppliers, or obtained from other trusted commercial sources depending on the product category.
2. Use of Our Website
You agree to use the VELOVOG website only for lawful purposes.
You must not:
VELOVOG reserves the right to restrict or suspend access where misuse or unauthorized activity is reasonably suspected.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images and the actual product due to:
We reserve the right to correct errors or update product information when necessary.
4. Product Availability
All products are subject to availability.
A product shown on our website may become unavailable due to stock limitations, supplier availability, unexpected demand, or other circumstances.
If an ordered product becomes unavailable, VELOVOG may contact the customer to discuss an alternative, modify the order, or cancel the unavailable item where appropriate.
5. Prices
We aim to display accurate and competitive prices for our products.
However, prices may change at any time due to supplier costs, market conditions, promotions, taxes, operational costs, or other business factors.
If a significant pricing or listing error occurs, VELOVOG reserves the right to correct the error and may contact the customer before processing the order.
Applicable delivery charges and other clearly stated fees may be added to the product price.
6. Placing an Order
When you place an order through VELOVOG, you are submitting a request to purchase the selected product or products.
An order may be subject to verification before final confirmation.
We may contact you by phone, WhatsApp, email, or other available communication methods to confirm order details.
An order is considered confirmed when VELOVOG has accepted and confirmed the order.
7. Order Cancellation
Customers may request cancellation of an order before it has been dispatched, subject to our operational process.
Once an order has been processed, packed, or handed over to a delivery partner, cancellation may not always be possible.
VELOVOG may also cancel an order when necessary, including in circumstances involving:
If a payment has already been made for an order that VELOVOG cancels, any applicable refund will be handled according to our Refund Policy.
8. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This may include:
VELOVOG is not responsible for delivery problems caused by incorrect, incomplete, or misleading information provided by the customer.
9. Delivery
VELOVOG aims to provide reliable delivery services across Bangladesh through appropriate delivery partners.
Estimated delivery times may vary depending on:
Delivery times are estimates and may not always be guaranteed.
Customers should ensure that someone is available to receive the order at the provided delivery address when required.
10. Delivery Charges
Delivery charges may vary depending on the delivery location, product type, order size, weight, courier service, and other applicable factors.
Any applicable delivery charge will be communicated or displayed during the ordering process where possible.
11. Product Quality and Authenticity
VELOVOG aims to offer products that meet reasonable quality expectations and are sourced or produced through appropriate channels.
For products produced or processed by VELOVOG, we take reasonable steps to maintain appropriate quality and handling standards.
For products sourced from third-party manufacturers, suppliers, or producers, product specifications and warranties may depend on the relevant manufacturer or supplier.
Where applicable, product-specific information, warranty conditions, or limitations will be communicated on the product page or during the purchasing process.
12. Organic & Natural Products
Some VELOVOG products may be produced, collected, processed, or sourced from farmers and producers.
We aim to maintain the natural characteristics and quality of these products through appropriate sourcing and processing practices.
However, natural products may vary in color, texture, taste, aroma, size, or appearance between batches due to their natural origin.
Customers should review the individual product information before placing an order.
13. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to the VELOVOG Return & Refund Policy.
Eligibility may depend on factors such as:
Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, perishability, or other applicable conditions.
Customers should review our Return & Refund Policy before placing an order.
14. Payment
VELOVOG may offer different payment methods depending on availability.
Customers are responsible for providing accurate payment information when required.
Where third-party payment services are used, the payment transaction may also be subject to the terms and policies of the relevant payment provider.
15. Promotions and Discounts
VELOVOG may occasionally offer promotional campaigns, discounts, special prices, coupons, or other offers.
Promotions may have specific terms, eligibility requirements, validity periods, product limitations, or quantity restrictions.
VELOVOG reserves the right to modify, suspend, or discontinue a promotion where necessary.
Unless specifically stated otherwise, promotional offers cannot be combined.
16. Intellectual Property
All content available on the VELOVOG website, including but not limited to:
may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, or commercially use VELOVOG's original content without prior written permission, except where permitted by applicable law.
17. Third-Party Services and Links
VELOVOG may use third-party services such as payment providers, delivery partners, technology providers, social media platforms, or other service providers.
Our website may also contain links to external websites.
VELOVOG is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Customers should review the applicable terms and policies of third-party services when using them.
18. Limitation of Liability
VELOVOG will take reasonable steps to provide accurate product information, reliable service, and a convenient shopping experience.
However, we are not responsible for losses, delays, interruptions, or circumstances beyond our reasonable control, including but not limited to:
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
19. Changes to These Terms
VELOVOG may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable requirements.
Updated terms will be published on this page with a revised “Last Updated” date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
20. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Bangladesh, unless otherwise required by applicable law.
Any disputes should first be addressed through good-faith communication with VELOVOG before pursuing other available legal remedies.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
VELOVOG
📱 WhatsApp: +880 1917-039056
☎️ Phone: +880 9611-027822
📧 Email: [email protected]
🌐 Facebook: https://web.facebook.com/Velovog
📸 Instagram: https://www.instagram.com/velovog
🎵 TikTok: https://www.tiktok.com/@velovog.com
Welcome to VELOVOG. These Terms & Conditions govern your use of the VELOVOG website, services, and online shopping platform.
By accessing our website, browsing our products, placing an order, or using any of our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About VELOVOG
VELOVOG is an online shopping platform based in Bangladesh that offers products across multiple categories, including:
Products may be produced by VELOVOG, sourced from producers or suppliers, or obtained from other trusted commercial sources depending on the product category.
2. Use of Our Website
You agree to use the VELOVOG website only for lawful purposes.
You must not:
VELOVOG reserves the right to restrict or suspend access where misuse or unauthorized activity is reasonably suspected.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images and the actual product due to:
We reserve the right to correct errors or update product information when necessary.
4. Product Availability
All products are subject to availability.
A product shown on our website may become unavailable due to stock limitations, supplier availability, unexpected demand, or other circumstances.
If an ordered product becomes unavailable, VELOVOG may contact the customer to discuss an alternative, modify the order, or cancel the unavailable item where appropriate.
5. Prices
We aim to display accurate and competitive prices for our products.
However, prices may change at any time due to supplier costs, market conditions, promotions, taxes, operational costs, or other business factors.
If a significant pricing or listing error occurs, VELOVOG reserves the right to correct the error and may contact the customer before processing the order.
Applicable delivery charges and other clearly stated fees may be added to the product price.
6. Placing an Order
When you place an order through VELOVOG, you are submitting a request to purchase the selected product or products.
An order may be subject to verification before final confirmation.
We may contact you by phone, WhatsApp, email, or other available communication methods to confirm order details.
An order is considered confirmed when VELOVOG has accepted and confirmed the order.
7. Order Cancellation
Customers may request cancellation of an order before it has been dispatched, subject to our operational process.
Once an order has been processed, packed, or handed over to a delivery partner, cancellation may not always be possible.
VELOVOG may also cancel an order when necessary, including in circumstances involving:
If a payment has already been made for an order that VELOVOG cancels, any applicable refund will be handled according to our Refund Policy.
8. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This may include:
VELOVOG is not responsible for delivery problems caused by incorrect, incomplete, or misleading information provided by the customer.
9. Delivery
VELOVOG aims to provide reliable delivery services across Bangladesh through appropriate delivery partners.
Estimated delivery times may vary depending on:
Delivery times are estimates and may not always be guaranteed.
Customers should ensure that someone is available to receive the order at the provided delivery address when required.
10. Delivery Charges
Delivery charges may vary depending on the delivery location, product type, order size, weight, courier service, and other applicable factors.
Any applicable delivery charge will be communicated or displayed during the ordering process where possible.
11. Product Quality and Authenticity
VELOVOG aims to offer products that meet reasonable quality expectations and are sourced or produced through appropriate channels.
For products produced or processed by VELOVOG, we take reasonable steps to maintain appropriate quality and handling standards.
For products sourced from third-party manufacturers, suppliers, or producers, product specifications and warranties may depend on the relevant manufacturer or supplier.
Where applicable, product-specific information, warranty conditions, or limitations will be communicated on the product page or during the purchasing process.
12. Organic & Natural Products
Some VELOVOG products may be produced, collected, processed, or sourced from farmers and producers.
We aim to maintain the natural characteristics and quality of these products through appropriate sourcing and processing practices.
However, natural products may vary in color, texture, taste, aroma, size, or appearance between batches due to their natural origin.
Customers should review the individual product information before placing an order.
13. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to the VELOVOG Return & Refund Policy.
Eligibility may depend on factors such as:
Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, perishability, or other applicable conditions.
Customers should review our Return & Refund Policy before placing an order.
14. Payment
VELOVOG may offer different payment methods depending on availability.
Customers are responsible for providing accurate payment information when required.
Where third-party payment services are used, the payment transaction may also be subject to the terms and policies of the relevant payment provider.
15. Promotions and Discounts
VELOVOG may occasionally offer promotional campaigns, discounts, special prices, coupons, or other offers.
Promotions may have specific terms, eligibility requirements, validity periods, product limitations, or quantity restrictions.
VELOVOG reserves the right to modify, suspend, or discontinue a promotion where necessary.
Unless specifically stated otherwise, promotional offers cannot be combined.
16. Intellectual Property
All content available on the VELOVOG website, including but not limited to:
may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, or commercially use VELOVOG's original content without prior written permission, except where permitted by applicable law.
17. Third-Party Services and Links
VELOVOG may use third-party services such as payment providers, delivery partners, technology providers, social media platforms, or other service providers.
Our website may also contain links to external websites.
VELOVOG is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Customers should review the applicable terms and policies of third-party services when using them.
18. Limitation of Liability
VELOVOG will take reasonable steps to provide accurate product information, reliable service, and a convenient shopping experience.
However, we are not responsible for losses, delays, interruptions, or circumstances beyond our reasonable control, including but not limited to:
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
19. Changes to These Terms
VELOVOG may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable requirements.
Updated terms will be published on this page with a revised “Last Updated” date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
20. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Bangladesh, unless otherwise required by applicable law.
Any disputes should first be addressed through good-faith communication with VELOVOG before pursuing other available legal remedies.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
VELOVOG
📱 WhatsApp: +880 1917-039056
☎️ Phone: +880 9611-027822
📧 Email: [email protected]
🌐 Facebook: https://web.facebook.com/Velovog
📸 Instagram: https://www.instagram.com/velovog
🎵 TikTok: https://www.tiktok.com/@velovog.com
